Refund policy

RETURN & REFUND POLICY

Lashed by Holly-Rose (LBHR)

1. Overview

This Return & Refund Policy applies to physical products purchased through Lashed by Holly-Rose.

Separate terms apply to online and hybrid training courses (see Course Terms & Conditions).

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).

2. Physical Product Returns (30-Day Policy)

We offer a 30-day return policy on eligible physical products.

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and unworn
In its original condition
With tags attached
In its original packaging
Accompanied by proof of purchase

To start a return, contact us at:

📧 lashed.by.hollyrose@gmail.com

Returns must be approved before being sent.

Approved returns must be sent to:

22 Myrtle Street Burpengary, 4505, QLD, Australia

Items sent back without prior approval will not be accepted.

If your return is approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt.

If you receive:

A defective item
A damaged item
The wrong product

Under Australian Consumer Law, you are entitled to a repair, replacement or refund if a product:

Has a major failure; or
Is not of acceptable quality; or
Does not match the description provided.

We will assess each case in accordance with ACL requirements.

4. Non-Returnable Items

The following items are not eligible for return:

Personal care or beauty products that have been opened or used
Perishable goods
Custom, personalised or special-order products
Sale items
Gift cards
Hazardous materials, flammable liquids or gases

If you are unsure whether your item qualifies, please contact us prior to purchase.

5. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, you must:

Submit a return request (if eligible); and
Place a new order once the return is approved.

6. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method.
Processing may take up to 10 business days.
Your financial institution may require additional time to finalise the transaction.

If more than 15 business days have passed since approval, please contact us at lashed.by.hollyrose@gmail.com.

Shipping costs are non-refundable unless required under Australian Consumer Law.

7. Online & Hybrid Training Courses – No Refund Policy

Due to the nature of digital products and limited-capacity training:

All course purchases are strictly non-refundable, including:

Online courses
Hybrid courses
Deposits and payment plan instalments
Training kits (once dispatched)

This includes cases of:

Change of mind
Change in circumstances
Scheduling conflicts
Failure to attend
Failure to complete assessments

Where digital course access has been provided, this constitutes immediate delivery of intellectual property and refunds will not be issued.

This policy operates in accordance with Australian Consumer Law. Nothing in this clause limits your rights in the event of a major failure as defined under the ACL.

8. European Union 14-Day Cooling-Off Period

If merchandise is shipped to a customer within the European Union, you may cancel or return your order within 14 days of receipt without providing a reason.

Returned items must:

Be unused and unworn
In original packaging
Accompanied by proof of purchase

Digital products that have been accessed or downloaded are not eligible for cancellation under EU cooling-off rules once access has begun.

9. Contact Information

For all return or refund enquiries, please contact:

Lashed by Holly-Rose
📧 lashed.by.hollyrose@gmail.com
ABN - 89 327 751 027

Item added to your cart